Frequently Asked Questions
- What's the best way to purchase product?
We like to tell customers that ordering directly from our site is the best way to guarantee that product is safely handled and properly stored. Alternatively, you can pick up product from Vitamin Shoppe, GNC, and CVS stores nationwide!
- Can I get a free bar sample?
Unfortunately at this time it is very difficult to ship individual bars. We are working on options to make this happen, but we don't have an ETA at this moment. In meantime, you can purchase individual bars from many of our retail partners.
- Is it safe to provide my credit card information on your site?
We use a secure server in order to protect against misuse of your credit card info. Yes, it is safe.
- How Do I set up a wholesale account?
We hope to have an online wholesale ordering program in place very soon. We're working hard to have this up and running in the next couple of months, as we need to ensure we have enough resources/staff to provide with the best customer service possible. In the meantime, please reach out to Europa Sports or UNFI. You can also drop us a note at firstname.lastname@example.org and we'd be happy to assist you.
- What if I receive a defective product?
We try our best to ensure that every product we send out to customers is of the highest quality. If you received a defective or damaged product, please send a picture to email@example.com and we will either issue you a full refund, or replace your order.
- How long does it take to receive my order?
Most orders will ship in 1-2 business days. You should expect to receive your order within 2-6 business days.
- Are your products Vegan?
Yes, all of our products are Vegan
- Do you products contain Dairy?
- Do your products contain Gluten?
- Do your products contain Soy?
- Are your products NON-GMO?
- Are your products safe for diabetics?
- Does Fluffbutter need to be refrigerated after opening?
- Is your Palm Oil sustainably sourced?
- Are your products Kosher?
- Do you have a brand ambassador/sponsorship program?
- How do I get in contact regarding PR opportunities?
Please email firstname.lastname@example.org
- Is D available for speaking engagements or media requests?